Continued improvement for adult social care

The survey carried out every year by NHS England, puts questions to a proportion of service users in areas where councils are responsible for delivering adult social care.

The survey aims to understand the quality of care they receive.

In Dudley, 650 people (out of nearly 4,000 service users) were surveyed and nearly 95 percent said that care and support services help them have a better quality of life.

There was an increase in respondents who were very satisfied or extremely satisfied with the care/support they received – 64.5 per cent, up from 60.9 percent the previous year.

A higher percentage of people in Dudley (72.1 percent) said they enough choice over care and services compared to respondents nationally (66 percent) and regionally (65.4 percent).

The number of service users saying they were very dissatisfied or extremely dissatisfied with the care and support they received has decreased to 1.6 percent, down from two percent in 2021/22, this is lower than the regional and national average.

Councillor Matt Rogers, cabinet member for adult social care, said:

The feedback from those surveyed is a credit to all staff who are involved in the planning and delivery of services for some of our most vulnerable residents.

The work they do is helping to make a real difference to people’s lives and having a positive impact as the survey has shown. We will continually seek to improve adult social care and provide a high quality service.

The data from the survey can be found online