Cllr Phil Atkins launches MyDudley

Thousands of five star reviews for MyDudley

Dudley Council’s new digital self-service platform has received over 2,500 5-star reviews since it launched.

The platform allows users to report issues such as missed bin collections and fly tipping or request a service including a bulky collection, or requesting copies of birth, marriage, and civil partnership certificates. MyDudley account holders are kept up to date with their request from start to finish, and it’s this sense of being kept informed which is proving so popular with users.

Logging an issue or request is simple and can even be done from your phone. People can make reports or raise requests at a time that suits them and don’t have to wait for office hours to get things moving.

There are currently more than 24,000 account holders and new services are coming online all the time. Users can sign up for ebulletin updates to keep them up to date with developments.

Councillor Phil Atkins, cabinet member for corporate strategy, said:

“This is the largest single change in service provision the council has ever undertaken and these 5-star reviews clearly show that our residents value what we’re doing.

“MyDudley is the easiest and quickest way to report issues to us with the number of account holders growing all the time.

Remember, if you want to request it, report it or pay it, use MyDudley, online, anytime.

Contact Information

Dudley Council